Shipping and Returns

We at Salon Products Direct work very hard to ship your beauty supplies to you as quickly  and efficiently as possible.  Should you have any questions regarding shipping or returns, please don't hesitate to contact us.

SHIPPING RATES TO CONTINENTAL UNITED STATES:

Standard Shipping (2-6 days):  Flat Rate of $5.95 for any purchase in the United States.  Delivery is made by USPS.

Orders placed before Noon ET are shipped the same day depending on product availability (if your order is placed after noon ET we will still do our best to get it out the same day).  Orders placed after Noon ET are shipped the following business day. 

CONTINENTAL UNITED STATES

We ship with UPS & USPS for Shipping within the Continental United States (excludes Hawaii, Puerto Rico, Alaska, Virgin Islandsand APO/FPO).  

Shipping charges are non-refundable. 

HAWAII, PUERTO RICO, ALASKA, VIRGIN ISLANDS AND APO/FPO

Orders being shipped to Hawaii, Puerto Rico, Alaska and APO/FPO will be shipped via USPS Priority Mail.  Shipping charges for these packages will be based on the size and weight of the package being shipped.  Time in transit is normally 5-10 business days.  If you have any questions regarding these shipping options, please contact us at customerservice@SalonProductsDirect.com.

Shipping charges are non-refundable.

 

Returns

No Return Will Be Accepted Without A Return Authorization Number.  Please contact us at customerservice@SalonProductsDirect.com to receive proper authorization.

In order to keep our prices as low as possible our return and exchange policy is as follows:

Refunds can be obtained within 30 days of purchase for any unused merchandise, in its original purchase condition and packaging.

To receive a return authorization from us, please contact us via e-mail at customerservice@SalonProductsDirect.com, requesting a return authorization number and instructions. Please be sure to provide us with your order number. A return authorization number and instructions will be e-mailed to you.

To make an exchange or obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase. DO NOT RETURN ANY PRODUCT UNTIL YOU HAVE THE RETURN AUTHORIZATION NUMBER. ANY UNAUTHORIZED RETURN IS SUBJECT TO A 15% RESTOCKING FEE. If your order received free shipping and your return causes your net order (after your return is deducted) to fall below our free shipping minimum, our shipping cost for your order will be deducted from your return credit/refund.

We do not provide refunds if your hair color tube is completely used.  Product should be strand tested before being used completely.  Hair Color is to be used at your own risk.

Please note that manufacturer's update the packaging of their products regularly and sometimes we are not aware of changes.  We are not responsible for packaging changes.  Should you have any questions regarding the packaging of a product, please e-mail our customer service at customerservice@SalonProductsDirect.com and we would be happy to assist you.